Zing Technology Solutions Overview

Zing Technology Solutions Overview

Specialising in financial services and government agencies we design, build, deploy and support critical business applications in the cloud.

We also take on existing applications, modernise them and move them to the cloud to give them a sustainable future. We respond to all issues raised by our customers within 1 working hour.

Platform as a Service

We design, build, deploy and maintain highly-available business applications in the cloud that can scale computing power up and down to meet business demand at peak times.

Application Maintenance & Support

We deliver an ITIL-based application maintenance and support service by providing a local service desk that is manned and managed. Calls are logged by the service desk and allocated to the person responsible for dealing with the issue. Our client support relationships are typically underpinned by a SLA-driven service model and we have expertise in event, incident and problem management via our service desk and technical personnel.

Portals & Reporting

We design and deliver web portals that facilitate more efficient data entry, easy integration with core systems and excellent analysis and reporting of operational and financial data.

Systems Integration

System integration brings together component subsystems into a unified solution and ensures that these subsystems function together as a system. We have many years of experience selecting and implementing the appropriate integration solution for often disparate systems, encompassing integration between legacy and new technologies to deliver robust operating architectures that solve your business problems.

IBM FileNet Enterprise Content Management

IBM FileNet provides a strong platform for implementing enterprise content management and business process management solutions. From Image Manager to the P8 platform, Zing provides specialist expertise for delivering FileNet services including core component set-up and configuration, product-based solutions and bespoke solutions.

Services provided include:

Image Migration – provision of proven migration tools to enable the migration of content and metadata from non-FileNet repositories to a FileNet IS/CS or content engine repository or via a hybrid CFS solution

System Health Checks – undertake a detailed review of your FileNet deployment including reviewing current versions of FileNet and bespoke components and developing options for migration or performance improvement

Document capture – provision of bespoke services in the delivery, filenet_logoset up and configuration of IBM FileNet Capture Professional including auto-indexing

System development – from the implementation and enhancement of IBM FileNet components including the development of Capture paths for IBM FileNet Capture Professional, to the provision of bespoke developments such as bulk email capture and non-structured documents processing.

Business Process Management using e² workflow

Zing Technology Solutionse² is a web-based workflow product that delivers process control through the provision of full workflow, image management and document management capabilities within a case management environment. Case management can typically deliver productivity improvements of between 30% and 50%. It creates a consistent approach to business processes and is one of the few ways to guarantee a return on investment by reducing manual effort and automating the routing of service requests based on business rules. Our case management expertise delivers increased productivity and compliance through our unique application of image and workflow technology.